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COMPANY | : | Diebold Nixdorf |
ROLE | : | IT Systems Administrator |
VACANCY | : | 5+ |
QUALIFICATION | : | BE/ME/BTech/MTech (CSE/IT) |
SALARY | : | Upto$82500-USD/year |
LOCATION | : | HUDSON OH USA |
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ABOUT COMPANY :
JOB DESCRIPTION :
- Identifies and investigates new tools, cutting-edge technologies, and devices to improve the employee experience.
- Identifies and solves ambiguous problems, architecture deficiencies, or areas where the team’s systems bottleneck the innovation of other teams.
- Creates, configures, documents, and deploys software packages, applications, Group Policy, OS images, and task sequences in both physical and virtual environments.
- Enhances operational efficiencies and improves on solutions via scripting and automation.
- Troubleshoots systems and host environments, identifying and resolving faults, inconsistencies and systemic issues.
- Performs hardware and software installation and maintenance for desktop, workstation, server, and peripheral devices.
- Troubleshoots, repairs, reimages, and replaces devices as needed.
- Provides smart hands for server infrastructure and network teams.
- Recommends and ensures timely, accurate, reliable and functional upgrades and patches.
- Provide on-site support for mobile and computing devices, server and network infrastructure, video conferencing units, digital signage, wayfinding, multi-function printers, and other modern workplace technologies.
- Provide a first-class customer experience while answering Level 2 and 3 questions and troubleshooting/diagnosing/resolving issues.
- Responsible for owning, troubleshooting, verification and triaging of tickets that need desktop engineering escalation using best practices and transparency within and across teams.
- Contribute to ongoing improvement of the team's processes, techniques, and solutions.
- Maintain a proactive approach to employee happiness, identifying satisfaction concerns and managing expectations.
Required Qualifications:- Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement.
- BA/BS degree and 3+ years’ relevant experience OR equivalent combination of education and experience.
- Solid understanding of client/server, networking, and Internet technologies fundamentals.
- Demonstrate a sound knowledge of programming / scripting concepts and theory.
- In-depth knowledge and troubleshooting experience with Windows operating systems, iOS, and Android operating systems.
- Knowledge of Microsoft 365 technologies – particularly, Microsoft Teams, Outlook, and OneDrive.
- Superior problem
- solving and troubleshooting skills, an ability to use various methodologies to analyze problems and develop solutions.
- English Language: fluent in reading, writing, and speaking.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and other computer components.
- Must be able to physically handle and set up technology equipment. The ability to lift up to 35lbs.
- This role will be based in Hudson, OH. Applicants must be willing and able to work from this location on a flexible basis.
Preferred Qualifications:
- Hands-on technical experience deploying, administrating, and/or supporting any of the following Modern Workplace Technology solution areas:
- Modern Management: Microsoft Endpoint Manager (MEM), Systems Center Configuration Manager, Microsoft Intune; Autopilot, Azure Active Directory (AAD), Endpoint Configuration Manager, and Microsoft Deployment Toolkit (MDT).
- Virtualization: Azure Virtual Desktop (AVD) and Microsoft Managed Desktop (MMD).
- Power Platform: Power Apps (Canvas or Model-Driven apps), Power Automate
How to apply :
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